Frequently Asked Questions

General Information

• On which devices can I use the app?
• Who is the app for?
• Which languages are supported?

Instruments

• How can I change my instrument?
• Which instrument do I have?
• Which instruments are supported?

Using the app

• How do I use the tuner?
• How can I continue with my old learning progress?
• Can I play offline?
• Can I use bluetooth headphones?

Troubleshooting

• Why is the Feedback not working correctly?
• My progress / results are gone or the wrong user is displayed. What can I do?
• I can not complete the current lesson. What can I do?
• I do not hear any sound / metronome. What can I do?

Account / Profile

• How can I reset or change my password?
• I can't login / I forgot my email address. What can I do?
• How can I delete my account?
• Can I use my account on multiple devices?

tonestro Premium

• What is tonestro Premium?
• How can I buy tonestro Premium for a family member?
• How can I get tonestro Premium?