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  2. Frequently Asked Questions

Frequently Asked Questions

General Information

  • On which devices can I use the app?
  • Who is the app for?
  • Which languages are supported?

Instruments

  • How can I change my instrument?
  • Which instrument do I have?
  • Which instruments are supported?

Using the app

  • How do I use the tuner?
  • How can I continue with my old learning progress?
  • Can I play offline?
  • Can I use bluetooth headphones?

Troubleshooting

  • Why is the Feedback not working correctly?
  • My progress / results are gone or the wrong user is displayed. What can I do?
  • I can not complete the current lesson. What can I do?
  • I do not hear any sound / metronome. What can I do?

Account / Profile

  • How can I reset or change my password?
  • I can't login / I forgot my email address. What can I do?
  • How can I delete my account?
  • Can I use my account on multiple devices?

tonestro Premium

  • What is tonestro Premium?
  • How can I buy tonestro Premium for a family member?
  • How can I get tonestro Premium?
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